2023: A Year In Review

A message from our CEO and Board Chair

Reflecting on 2023, Richmond Hill Public Library experienced a year of growth and transformation. A key highlight was the launch of our new brand and website, revitalizing our identity and making it easier for residents to engage with our services.

This progress reflects our commitment to providing spaces and resources that inspire and empower everyone in our diverse community.

As we begin 2024, we embrace new beginnings and exciting possibilities. With fresh leadership and a clear vision, we look forward to building on the groundwork laid last year and continuing to innovate and connect with you.
Thank you for being part of this journey.

Sincerely,
Bruce Gorman, Chief Executive Officer
Mona Shahnazari, Board Chair

By the numbers...

  • Our physical collections saw an impressive 1.28 million circulations, reflecting the vibrant demand for books and materials across our community.

  • We welcomed 653k visitors to our branches, each engaging with our services and spaces in meaningful ways.

  • Digital engagement soared with 364k checkouts of eBooks, e-audiobooks, and e-magazines showcasing our community's growing embrace of digital resources.

  • Our programs, events, and workshops drew over 27,848 attendees, highlighting the library as a hub for learning, creativity, and connection.

Key Milestones and Achievements

Collections

  • Introduced Experience Passes, expanding access to local attractions like the Aga Khan Museum, Bata Shoe Museum, Black Creek Pioneer Village, and McMichael Canadian Art Collection. In 2023, 1,573 passes were distributed.

  • Launched Wi-Fi hotspot lending in October, providing internet access to 55 customers by the end of the year.

  • Added digital resources, including:

    • Kanopy for streaming acclaimed films and TV shows.

    • Consumer Reports for trusted product reviews and ratings.

    • LifeSpeak for expert-led mental health and resilience resources.

  • Introduced VOX Read-Aloud Picture Books, offering a screen-free, network-free storytime experience.

  • Installed an interactive games table in the Central children’s area, featuring collaborative and educational games like puzzles, air hockey, and dominos.

Community Engagement

  • Partnered with the City of Richmond Hill and Library Settlement Partnership to launch Get to Know Your City, a year-long program designed to help newcomers learn about the community’s resources and services.

  • Collaborated with CBC for two major programs:

    • CBC Creator Camp: Provided young creators (ages 16–24) in Richmond Hill the opportunity to learn digital storytelling from CBC personalities and TikTok influencers. Winners received a paid internship with a CBC Toronto journalist and the chance to create content for CBC platforms.

    • CBC Kids Book Club Live: Hosted a live event at our Central Branch to celebrate the 2023 TD Summer Reading Club.

  • Expanded outreach at Hillcrest Mall, hosting our first Summer Reading Club Launch Party, March Break programs, and a Back-to-School Colouring Contest.

  • Hosted Lit Mix, our first mixology class, at the Richmond Hill Centre for the Performing Arts, hands on fun with community connection.

  • Added new Virtual Author Talks in partnership with the Library Speakers Consortium, bringing diverse voices and stories directly to our patrons.

Service Innovation

  • Established a service design and innovation practice to modernize and improve library offerings.

  • Redesigned and developed the rhpl.ca website with a modern layout and updated sitemap, creating an improved look and user experience.

  • Replaced Early Literacy Stations in children’s areas with upgraded models.

  • Conducted our first Annual Customer Satisfaction Survey to gather valuable community feedback.

Branch Experience

  • Enhanced Richmond Green and Richvale branches with new service desks and sorters.

  • Upgraded the children’s area at Richmond Green and the study area at Richvale.

  • Replaced carpets at Richmond Green and Richvale branches.

  • Reopened the Central Library Café, offering a refreshed space for community gathering.

  • Upgraded the Central Library boardroom with hybrid meeting technology for flexible and accessible use.

  • Continued progress on the Library Facility Master Plan to shape the future of our branches.

Customer Experience

  • Upgraded the Point of Sale system at all branches for a smoother checkout experience.

  • Retired the outdated telephone notification system, iTiva, improving communication methods with patrons.

Administration

  • Completed an organizational realignment to streamline roles, enhance stability, and improve communication. The process introduced new capabilities in customer research, data analysis, finance, and HR, laying the groundwork for a stronger and more unified library system.

  • Hosted a Team Creativity Day and staff training sessions to foster collaboration and innovation.

  • Conducted a Workplace Violence Risk Assessment to ensure staff and patron safety.

  • Advanced our Diversity, Equity, and Inclusion (DEI) Strategy to support a more inclusive and welcoming environment.

Marketing

  • In 2023, Richmond Hill Public Library launched a dynamic new brand and tagline, symbolizing our commitment to connection, inclusion, and innovation. This refreshed identity reflects our role as a welcoming community hub, dedicated to learning, growth, and engagement for all Richmond Hill residents.