Read through our frequently asked questions for information about library programs.

How do I find programs in the events calendar? 

To find an upcoming program, use filters like program type, audience, programs, language, date, and location to help you find what you're looking for. Drop-in programs, exhibits, culture days, and more are also listed. View all events.

How do I register for a program?

To register for a program, visit our website and log in with your membership card. Select a program from the events calendar and click the "register" button. You'll receive a confirmation email once your registration is complete with event details. Please note: paid programs will still be offered through our Eventbrite page; some programs require you to register through our community partners. 

What are the age requirements for programs?

Each program has the ages listed in the title and description of the program. Kids and teen programs have specific age requirements and registrants may be turned away if their child is not in the desired age group.

How many people can I register for one program?

One person can register up to two people using their library membership for in-person programs. One registration per library card for virtual programs.

How do I find "My Events"?

My Events is a new feature listed in the top right blue drop down menu under account user name. It allows users to view and manage events they plan on attending, or have attended in the past. Users will need to be logged in when registering for an event to display in My Events. Please note: events with offline registration and paid events will not appear. Tip: Add an upcoming event to your personal calendar by selecting "Add to Calendar".

How do I cancel my registration?

If you need to cancel your event registration, click on the “Cancel Registration” button in the confirmation email that you received when you registered. After clicking on the “Cancel Registration” button you will be sent to the events site and asked to confirm your cancellation. Click “Yes, unregister” to complete your cancellation. A confirmation message will appear on the screen and you will receive an email as well.

If I am on the waitlist for a program, how will I know if a spot becomes available?

The events calendar will automatically register you for the program if you are on the waitlist and space becomes available. You will be notified by email. You can also review your registration and wait list status by logging into My Events. For Eventbrite programs, our staff will contact you if a spot opens up.

I'm having problems registering for a program. Who can I contact? 

We can help! Visit your nearest branch to assist you in registering for a program, or contact communityengagement@rhpl.ca for program information and special queries.

How do I suggest a program?

For programs you'd like to suggest, click on the "make a suggestion" form on the footer of our website rhpl.ca, fill out the form, and submit to the Library. 

Do I need a library card to register for programs?

While you don't need a library card to register for most programs, it is strongly encouraged to help you manage and track your programs. Any online registered programs that you register for without being logged into your account will not appear under "My Account."

How do I get a library card to become a member?

Visit any branch to register for a free library membership. It can be used to register for programs, borrow physical items like books, movies, and music, as well as a large collection of digital resources. Learn more.